Refund policy
Return and Refund Policy
Return Policy of HouseofLeiden.com
At HouseofLeiden.com, we strive to ensure that our customers are 100% satisfied with their purchases. However, if you are not completely satisfied, you can easily return your order. Please carefully read our return policy below.
Return Conditions
Return period:
You have the right to return your purchase within 7 days of receiving your order.
Condition of the item:
Items must be unused, unwashed, undamaged, and returned in their original condition, including any tags and packaging.
Exceptions:
Items such as underwear, jewellery, or hygiene products cannot be returned unless they are defective.
How to Return a Product?
1. Contact our customer service:
* Send an email to: retour@houseofleiden.com
* Our customer service team will provide you with a return form and further instructions for returning your order.
2. Follow the instructions provided by our customer service team:
* Complete the return form and include it with your return shipment.
3. Package your order:
* Place the items together with the completed return form in the original packaging or a sturdy box.
4. Keep your shipping receipt:
* Make sure to keep your shipping receipt until your return has been fully processed.
Exchanges
The fastest way to receive your desired item is to return the item you currently have and purchase the new item separately once your return has been accepted.
Returns
Please note that all orders are shipped directly from our warehouse in XXX. This means that all returns must also be sent back to this address. By placing an order with us, you agree to this return procedure.
We recommend using a trackable shipping method when returning your order to ensure that the package is delivered correctly. Return shipping costs are the responsibility of the customer and may vary depending on the carrier used.
For more information about returns or to start a return process, please contact our customer service team.
Refund Policy
Once we have received and inspected your return, you will receive a confirmation email.
After your return has been received and approved, the purchase amount will be refunded to your original payment method within 7 business days.
If you have any questions regarding your refund, please contact us at: admin@houseofleiden.com
Return Costs
Return shipping costs are the responsibility of the customer.
Contact
If you have any questions about your return, please feel free to contact us:
Email: admin@houseofleiden.com
Customer Service Hours
Monday – Friday: 09:00 – 18:00
Saturday: 09:00 – 17:00
Sunday: Closed
We hope to welcome you back to our store soon!
HouseofLeiden.com – Stylish and always reliable.